We accept the following credit cards: MasterCard, Visa, and Debit/Credit Card. We only take payment once your order has been shipped.
FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within 10 days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@kemeipk.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@kemeipk.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, you can not modify your order once it has been placed. you need to send a query to our WhatsApp +92 300 8746637 for alteration.
When will my order arrive?
Orders that require shipping within Pakistan will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of Pakistan. may take up to 20 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the city where it’s being delivered. If your order value is more than Rs3500, we provide free shipping all over Pakistan, and for less than Rs3500 of order value delivery charges are between 75-150.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused, and contained in its original packaging with all tags and labels attached. If you’re unsure about the color and product look. Please read Return Policy Carefully
How do I return an item?
Please contact our customer service team via sales@kemeipk.com. Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item. read Return Policy Carefully.
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and Whatsapp our customer service team via +92 300 8746637 with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email/Whatsapp. We aim to process refunds within six days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.